FWH - building your foundation online

Foundation Web Hosting is an online web hosting solutions company based in Kolkata

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FAQ

The FAQ section attempts to answer the most frequently asked questions. If you have any hosting related questions you can use our knowledgebase or get in touch with us via live chat, phone, e-mail. We will be happy to answer your queries.

1. Ok, I see, I need a website, but I don't know how to create or host a website. Please help!

Getting an website online involves two steps, first building the website, second hosting the website. We primarily do the second part i.e. website hosting. We do have a dedicated team of designers and programmers though for our in house development works, and can build your website if you request us to do so. The first few questions here answers how to get your web hosting account, from where you can host your website. If you have further queries , please do get in touch with us via phone, livechat, e-mail.

2. Ok, I would like to order web hosting. Where do I start, how do I place an order?

If you want to buy both web hosting and also register you domain at the same time you can start by ordering a web hosting plan from our starter hosting plans or from unlimited hosting plans. During the check out you will be asked to provide the name of the domain you wish to register, and the check our process will confim if the domain is available or not. If the domain name is not available you can choose another domain name and continue with the checkout process as before.

If you already have a domain registered and want to host with us , then please see Question 4.

If you already have a domain registered and is hosting with some other company but want to move your site to our server , then please see Question 5. If you need any help please get in touch with us via live chat, e-mail or phone.

3. I already have a domain registered and I don't have any hosting yet, how do I host my site at your server?

If you already have a domain registered, you can simply select a hosting plan and specify that you will update your name server during the checkout, and complete the checkout process. After payment confirmation your hosting account will be automatically set up and all details will be sent to you in a welcome mail. You will get the name servers details in e-mail, and you will need to update the name servers for your domain at your domain management console from where you .

4. I am currently hosting my website with some other company, but I want to transfer it to your server?

After ordering your web hosting plan , you will need to submit us a ticket notifying us that you want us to transfer your website. You can do so after logging into your client area. After reviewing the information we will ask you for the control panel and other authentication details of your old hosting account. It will be needed by us to move your site to our server.

5. Will I get adequate support? Will you help me to set up my website?

Trust us! We like to see you happy and satisfied. We will provide you all the hosting support needed to get your website online. We are available 24x7 via live chat, e-mail or phone.

6. How long does it take to host my website?

We set up your hosting account within two hours after your payment is confirmed. You will recieve information about your hosting account in a welcome mail that is sent to you after your account is set up. If you see that you have't recieved e-mail even after two hours we recomend you check your spam folder since some spam filter may flag it as spam. If you haven't recieved your account informatione ven after four hours , please get in touch with us via e-mail, phone or live chat.

7. Can I send bulk e-mails form my website?

No we don't allow sending bulk e-mails from any website hosted on our servers.

8. How do I make payment?

You can pay your web hosting and/or domain registration charges or renewal charges via paypal and offline cheques. We are not acceptiong online credit card and debit card payment at the moment. More details about how to make payment can be found at the payment options page.

9. Why isn't my website opening up yet when I type in the address in web browser?

If you have ordered a domain through us, the domain is booked instantly after the payment is confirmed, but its propogation across the various nameservers around the world usually takes around 24 to 72 hours. During that time you won't be able to open your site by your domain name. You will be able to access your website using a temporary url provided by us.

10. What are your charges for domain registration and web hosting?

The list of web hosting plans along with their prices can be found at the hosting prices page. The domain registration prices can be found at the domain registration prices page.

11. How can I contact you?

You can contact us 24x7. We are available via e-mail, live chat, phone.

12. What are the choices of Operating systems available for hosting?

Currently we provide only Linux hosting. We are not providing Windows based hosting at present.

13. Do you offer web design and programming services? I want you to build my website.

Yes, we do offer web designing and web programming services. We have a great team of web designers and web developers who can build pretty complex websites and web applications. If you are interested in our web designing and web prtogramming services please mail us requesting more information.

14. How are domain registration/renewal and hosting billed?

All our web hosting and domain registration plans are billed annually at the moment. If we adding any new billing frequency option we will inform all our customers.



This page has answer to some beginners questions. If you have a more specific question, please reger to our knowledgebase or get in touch with us via live chat, phone, e-mail. We will be happy to answer your queries.